Panda Remit: Complete Guide to International Money Transfers (2025)

Introduction to Panda Remit

Established in Hong Kong in 2018, Panda Remit (operated by Wo Transfer (HK) Limited) has emerged as a leading digital remittance service provider. With backing from prestigious investors like Sequoia Capital and Lightspeed Partners, and selection into the Mastercard Start Path Program in 2020, Panda Remit has demonstrated remarkable growth. In 2021, they processed 900,000 transactions worth over USD 940,000, showcasing their rapid expansion in the international money transfer market.

Global Coverage and Operations

Sending Countries

Panda Remit currently supports money transfers from:

• Europe (including the United Kingdom)
• North America (Canada and United States)
• Australasia (Australia and New Zealand)
• Asia (Hong Kong, Japan, and Singapore)

Receiving Countries

The service enables transfers to over 40 destinations worldwide, supporting major currencies including:

• British Pound (GBP)
• Euro (EUR)
• US Dollar (USD)
• Australian Dollar (AUD)
• Japanese Yen (JPY)
• Indian Rupee (INR)
• And many more

Fees and Exchange Rates

Cost Structure

• Zero transfer fees (current promotional offer)
• Competitive exchange rates
• FX markup ranging from 0.02% to 0.62%

Exchange Rate Performance

Recent analysis shows excellent rates across major corridors:

• Canada to Indonesia: 0.15% markup
• UK to India: 0.13% markup
• USA to China: 0.62% markup
• Australia to Philippines: 0.02% markup
• Italy to Thailand: 0.07% markup

Transfer Specifics

Transfer Speed

• Fastest transfers: 2 minutes
• Standard processing: 1-3 working days
• Timing varies by destination and payment method

Payment Methods

• Debit card payments
• ACH bank transfers
• POLi (Australia and New Zealand)
• ATM transfers
• Local payment options in specific regions

Receiving Options

• Bank transfer
• Alipay (China)
• WeChat Pay (China)
• GCash (Philippines)
• UnionPay debit cards (mainland China)

Security and Compliance

Safety Measures

• Norton Secure Site SSL Certificates
• Up to USD 1.5 million security coverage
• Secure backend infrastructure
• Comprehensive fraud prevention
• 100% Money Transfer Guarantee

Regulatory Compliance

Licensed and regulated by:

• Hong Kong Customs (MSO licence)
• FinCEN (USA)
• MAS (Singapore)
• AUSTRAC (Australia)
• Georgia Department of Banking and Finance (USA)

Customer Experience

Mobile Applications

• Android app: 3.1/5.0 (5,000+ ratings)
• iOS app: 2.9/5.0 (155 ratings)
• Trustpilot rating: 4.6/5.0 (250+ reviews)

Frequently Asked Questions

Q: Is there a transfer limit with Panda Remit? A: No, but transfers must comply with local regulations (e.g., Chinese residents can receive up to USD 50,000 annually).

Q: Do recipients need a Panda Remit account? A: No, recipients can receive funds directly to their bank account or through local payment methods.

Q: How can I track my transfer? A: Track transfers real-time through the website or mobile app, with notifications at each stage.

Q: What happens if I need to cancel a transfer? A: Contact customer support immediately. Cancellation may not be possible if funds are already delivered.

Q: Is Panda Remit available 24/7? A: Yes, customer support is available round-the-clock through multiple channels including email, phone, and in-app support.

Customer Support

Contact Options

• Email: service@pandaremit.com
• Phone numbers:
  • Australia: 0061 2 8880 5830
  • New Zealand: 0064 4888 1382
  • Singapore: 0065 3159 3053
  • Japan: 0081 50 5865 3085
• In-app support
• Web contact form

Promotions and Rewards

Current Offers

• Zero transfer fees
• Referral bonuses varying by country:
  • UK: £10
  • Australia: AUD 30
  • USA: USD 24
  • Europe: EUR 10
  • And more regional offers

This guide was last updated in January 2025. Exchange rates and offers may vary; please check Panda Remit’s website for current rates and promotions.