WorldRemit Review 2025: Fees, Safety, Alternatives, and More

Introduction to WorldRemit

WorldRemit is a leading digital money transfer service with a Monito score of 8.3/10. Its global reach and customer-centric approach make it a trusted option for over 5 million customers worldwide. While it excels in trust and customer satisfaction, its fees and exchange rates can sometimes fall short of competitors. However, for cash pick-ups, mobile wallets, and airtime top-ups, WorldRemit remains a strong contender in the market.

Key Highlights of WorldRemit

What We Like and Dislike About WorldRemit

What We Like

• Global Cash Pick-Up Network: Over 30,000 agent locations worldwide.
• Multiple Pay-In and Pay-Out Methods: Including bank transfers, mobile wallets, and airtime top-ups.
• User-Friendly Platform: Simple registration and smooth transactions.
• Regulated and Secure: Fully authorised by the Financial Conduct Authority (FCA).

What We Dislike

• Hidden Fees: 80% of fees are embedded in exchange rate margins.
• Not Always the Cheapest: Competitors often offer better rates for bank transfers.

Who Should Use WorldRemit?

WorldRemit is ideal for users who value flexibility and global reach. It is particularly suited for:

• Expats and Migrant Workers: Sending money to families in Africa, Asia, and Latin America.
• Emergency Transfers: Quick payouts via cash pick-up or mobile wallets.
• Small Transfers: Competitive fees for low-value transactions.

If you’re new to money transfers, WorldRemit’s user-friendly platform makes it a great starting point.

How Does WorldRemit Work?

Sending money with WorldRemit involves a few straightforward steps:

1. Sign Up

• Create an account on the WorldRemit website or mobile app.
• Provide basic information such as your name, address, and date of birth.

2. Verify Your Identity

• Upload proof of identity (e.g., passport) and proof of address (e.g., utility bill).

3. Initiate a Transfer

• Enter the amount, destination, and pay-out method.
• Select how the recipient will receive funds: cash pick-up, bank deposit, or mobile wallet.

4. Add a Recipient

• Provide recipient details, including their name, contact information, and bank account (if applicable).

5. Pay and Send

• Complete payment via debit card, credit card, or bank transfer.
• Track your transfer in real time using the WorldRemit app.

Fees & Exchange Rates

WorldRemit’s fees vary depending on the transfer amount, destination, and pay-out method.

1. Transfer Fees

• Flat Fees: Starting from £0.95 per transaction.
• Fees are higher for cash pick-up than for bank transfers.

2. Exchange Rate Margins

• WorldRemit embeds fees within the exchange rate offered.
• These margins account for approximately 80% of total fees.

3. Cost Example

• Sending £1,000 to Nigeria:
  • Transfer Fee: £2.99.
  • Exchange Rate: Lower than mid-market rate.
  • Total cost may vary; always use the WorldRemit calculator to estimate.

Trust & Credibility

Is WorldRemit Safe?

Yes, WorldRemit is highly secure and trusted. Key security features include:

• FCA Authorisation: Ensures compliance with financial regulations in the UK.
• SSL Encryption: Protects user data during transactions.

Company Overview

• Established in 2010, headquartered in London.
• Over £10 billion transferred annually.
• Available in 130+ countries.

Customer Satisfaction

WorldRemit scores 9.1/10 in customer satisfaction. Key highlights:

• Trustpilot: Rated 3.9/5 by 86,000+ reviewers.
• Google Play Store: Rated 4.5/5 by 199,000 users.
• Apple App Store: Rated 4.8/5 by 275,000 users.

Positive Reviews

• Fast transfers and intuitive platform.
• Competitive fees for small transfers.
• Reliable customer support.

Negative Reviews

• Occasional delays in fund delivery.
• Lack of upfront fee transparency.

Pay-In and Pay-Out Methods

1. Bank Deposit

Funds are sent directly to the recipient’s bank account.

2. Cash Pick-Up

Available at over 30,000 agent locations worldwide.

3. Mobile Money

Transfers to mobile wallets like M-Pesa, MTN, and Airtel.

4. Airtime Top-Up

Recharge your recipient’s mobile credit instantly.

WorldRemit Mobile App

The WorldRemit app is available for iOS and Android:

• iOS: Rated 4.8/5 with 99,000+ reviews.
• Android: Rated 4.2/5 with 90,000+ reviews.

Features include:

• Real-time transfer tracking.
• Instant fee and exchange rate calculator.
• Push notifications for transfer updates.

Comparison with Competitors

Frequently Asked Questions (FAQs)

Is WorldRemit the cheapest service?

Not always. Competitors like Wise offer better rates for bank transfers. Compare options before transferring.

How long does a transfer take?

Most transfers are completed instantly, but bank transfers may take up to 7 days.

Can I cancel a transfer?

Yes, as long as the funds haven’t been paid out. Refunds are processed within 7 working days.

How much money can I send?

Limits depend on your country and payment method. In the UK, the maximum is £30,000 per transaction.

Is WorldRemit available in Nigeria?

Yes. Options include cash pick-up, bank deposit, and mobile wallets.

Customer Support

WorldRemit provides 24/7 customer service through:

• Live Chat: Accessible via the website and app.
• Phone Support:
  • UK: +44 20 7148 5800
  • USA: +1 888 772 7771
  • Australia: +61 2 6145 2161

Conclusion: Should You Use WorldRemit?

WorldRemit is a reliable and secure choice for international money transfers, especially for cash pick-ups and mobile wallets. While it may not always be the cheapest, its user-friendly platform and global reach make it a strong contender.

Get Started with WorldRemit Today ❯