Send Money With Zing
1 USD = 1.290 INR
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Zing App: Your Guide to International Payments Solution (2025)
Zing is HSBC’s latest innovation for sending and spending money abroad. Designed to rival established players like Wise and Revolut, Zing enters the competitive international payments market with a fresh approach. While it’s early days for the app, this guide will provide everything you need to know about Zing, its features, and how it stands out.
About Zing
Launched on 3rd January 2024, Zing is part of HSBC’s strategy to modernise its offerings and compete with fintech challengers. The app debuted in the UK with plans to expand globally. It combines HSBC’s trusted banking legacy with the flexibility of a modern fintech platform.
Key Features
- Multi-Currency Support: Hold 10 currencies and send money in over 30.
- Global Reach: Spend in over 200 countries using a physical or virtual card.
- Accessible for All: Available to both HSBC and non-HSBC customers.
Zing at a Glance
| Feature | Details |
|---|---|
| Pay-In Options | Debit card, quick bank transfer, traditional bank transfer |
| Min. Transfer Amount | £0 |
| Max. Transfer Amount | £40,000 |
| Currencies Supported | 30+ |
| Availability | UK (global launch planned) |
| Languages Supported | English (more to come) |
| Headquarters | London, UK |
| Established | 2024 |
| Regulated By | FCA |
How Zing Works
Zing operates as an e-money institution under the FCA, leveraging HSBC’s security and trust. Here’s how it works:
- Open an Account: Sign up through the app in minutes.
- Fund Your Wallet: Use a debit card or bank transfer.
- Make Transactions: Send or spend using Zing’s virtual or physical card.
- Track Payments: Access real-time updates and payment histories.
Receiving a Physical Card
Request a Zing card via the app, and it will arrive in five working days. Virtual cards are instantly available upon signup.
Top Features of Zing
1. International Payments
Zing simplifies global transfers with transparent fees and real-time tracking. Transfers between Zing users are free.
2. Multi-Currency Card
Spend locally without fees when using local currency. If insufficient funds are available, Zing automatically converts other wallet balances at competitive rates.
3. Real-Time Exchange Rates
View and lock in live exchange rates. No hidden mark-ups ensure complete transparency.
What We Like and Dislike About Zing
Pros
- Transparent Fees: No exchange rate mark-ups.
- Free Transfers: Zing-to-Zing payments cost nothing.
- 24/7 Customer Support: Human assistance is always available.
- Accessible Card Options: Virtual cards are instant; physical cards are free.
Cons
- Limited Availability: Currently UK-only.
- No FSCS Protection: Funds aren’t insured under FSCS.
- Teething Issues: As a new app, customer feedback and refinements are still evolving.
Zing’s Fees and Exchange Rates
| Service | Fee |
|---|---|
| Exchange Mark-Up | 0% |
| Zing-to-Zing Transfers | Free |
| Domestic Payments | Free |
| International Payments | Free |
| Currency Conversion Fee | 0.2% |
| Card Issuance | Free |
ATM Fees:
- UK withdrawals: Free.
- International withdrawals: Free for the first per month, then £2 each.
Transparency
Zing provides a detailed breakdown of fees before confirming a transaction.
Safety and Security
As part of the HSBC Group, Zing benefits from robust safeguards:
- Biometric Authentication: Protects your account.
- Regulated by the FCA: Ensures compliance with financial regulations.
- Funds Safeguarding: Stored in separate accounts, adhering to e-money institution guidelines.
Note: Zing funds are not covered by FSCS protection.
Customer Support
Zing offers customer assistance around the clock:
| Contact Option | Details |
|---|---|
| Live Chat | In-app messaging (24/7) |
| help@zing.me | |
| Support Languages | English |
| FAQs | Comprehensive help section |
FAQs
1. Is Zing available outside the UK?
Currently, Zing is only available to UK residents, but global expansion is planned.
2. Are there any hidden fees with Zing?
No, Zing prides itself on transparent pricing, with no mark-ups on exchange rates.
3. How long do transfers take?
Domestic GBP/EUR transfers typically arrive the same day, while international transfers may take up to 5 working days.
4. Is Zing safe to use?
Yes, Zing complies with FCA regulations and employs security measures such as biometric authentication.
5. Can I cancel a transfer?
Once authorised, transfers cannot be cancelled. Zing may attempt recovery but cannot guarantee success.
Zing Alternatives
- Revolut: Offers savings, budgeting, and investment features alongside payments.
- Wise: Supports more currencies and provides interest on account balances.
- TorFX: Ideal for large or business transfers with dedicated account managers.
Final Thoughts
Zing represents HSBC’s bold entry into the fintech space, combining transparency, ease of use, and global reach. While it’s still new, Zing has the potential to become a household name for international payments.
Current Promotions for 2025
- Early sign-ups enjoy custom rewards.
- Free physical card issuance for all users.
